This privacy notice tells you what to expect us to do with your personal information.

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
  
• Addresses
  
• Purchase or account history
  
• Records of meetings and decisions
  
• Information relating to compliments or complaints
  

We collect or use the following information for service updates or marketing purposes:

• Marketing preferences
  
• Name
  
• Contact information
  

We collect or use the following information for recruitment purposes:

• Contact details (eg name, address, telephone number or personal email address)
  
• Employment history (eg job application, employment references or secondary employment)
  
• Education history (eg qualifications)
  
• Right to work information
  

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Contract
  

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent
  

Our lawful bases for collecting or using personal information for recruitment purposes are:

• Contract
  

Where we get personal information from

• People directly
  
• Other recorded images
  

Use of Imaging Equipment

We use equipment to capture 3D images and scans of our customers' homes for the purpose of creating property ​information. These images and scans are classified as "other recorded images" under data protection regulations, as they ​may include personal data or information about the occupants.

• Consent: We obtain explicit consent from homeowners before capturing any images or scans of their properties.
  
• Transparency: Homeowners are informed about how their data will be used, stored, and shared, including any third-party ​data processors involved.
  
• Data Security: We implement stringent security measures to protect the captured data from unauthorised access and ​ensure it is handled in compliance with data protection laws.
  
• Purpose Limitation: The images and scans are used solely for the purposes outlined and agreed upon with the ​homeowner.
  

How long we keep information

We adhere to a retention schedule that ensures personal data is held only for as long as necessary. Our retention periods ​for personal data are as follows:

1. Client Data:

• Retention Period: 6 years after the conclusion of services.
  
• Description: This includes all personal data related to clients for whom we have provided services. The data may include ​contact information, service agreements, deliverables, and related correspondence.
  

2. Potential Client Data:

• Retention Period: 1 year after the date of the initial enquiry.
  
• Description: This includes the personal data of individuals who have enquired about our services but have not proceeded ​to become clients. The data may include contact information, enquiry details, and any preliminary proposals provided.
  

3. General Enquiries:

• Retention Period: 1 year after the date of the enquiry.
  
• Description: This includes personal data from general enquiries that do not progress to potential client status. The data ​may include contact information and details of the enquiry.
  

4. Marketing purposes

• You may withdraw consent for us to use your information for marketing purposes at any time.
  

Data Deletion and Anonymisation:

• Upon reaching the end of the retention period, personal data will be securely deleted or anonymised to ensure it cannot ​be reconstructed or identified.
  

Review and Update:

• Our retention schedule is reviewed periodically to ensure it remains compliant with current legal requirements and ​business needs.
  
• By adhering to this retention schedule, we ensure that personal data is managed responsibly, retained for no longer than ​necessary, and disposed of securely in accordance with data protection regulations.
  

Who we share information with:

Google LLC

Category of Processor: Cloud Service Provider

Industry/Sector: Information Technology / Cloud Computing and Data Storage

Location: Google LLC is headquartered in Mountain View, California, USA, with data centers and operations globally.

What Does the Data Processor Do for Us?: Google provides us with Google Workspace services, which include cloud-based ​productivity tools such as Gmail, Google Drive, Google Docs, Google Sheets, and other applications. We use these services ​to store, manage, and process personal data necessary for our operations.

Specifically, Google Workspace is utilised for the following purposes:

• Email Communication: We use Gmail for email communication, which may include personal data of employees, clients, ​and other stakeholders.
  
• Document Management and Collaboration: Google Drive, Google Docs, Google Sheets, and Google Slides are used for ​creating, storing, and collaborating on documents that may contain personal data.
  
• Scheduling and Calendar Management: Google Calendar is used to schedule meetings and manage appointments, which ​may include personal data.
  
• Data Backup and Storage: Google Drive is used to securely store and back up data, including personal data, ensuring ​data availability and protection against loss.
  
• Form Collection and Analysis: Google Forms is used to collect responses that may include personal data for surveys, ​feedback, and other data collection activities.
  

Google LLC adheres to stringent security measures and complies with data protection regulations to ensure the safety and ​confidentiality of the personal data we store and process through their services.

Matterport, Inc.

Category of Processor: 3D Imaging and Virtual Tour Provider

Industry/Sector: Information Technology / 3D Imaging and Virtual Reality Location: Matterport, Inc. is headquartered in ​Sunnyvale, California, USA, with operations and data centers globally.

What Does the Data Processor Do for Us?: Matterport provides us with a platform for capturing, processing, and hosting 3D ​photographs and laser scans of homes and properties of our customers. We use Matterport services for the following ​purposes:

• 3D Imaging: Matterport’s technology is used to capture high-resolution 3D images and laser scans of properties, creating ​virtual tours.
  
• Virtual Tour Hosting: The processed images and scans are hosted on Matterport’s platform, allowing us to offer ​immersive virtual tours of properties to our customers and potential buyers.
  
• Data Management: Matterport stores and manages the data related to the 3D images and scans securely on their servers.
  

Matterport, Inc. follows robust security measures and complies with relevant data protection regulations to ensure the ​privacy and security of the personal data involved in the imaging and virtual tour processes.

CoreLogic, Inc.

Category of Processor: Software Provider for Energy Performance and Retrofit Assessments

Industry/Sector: Information Technology / Property Data and Analytics

Location: CoreLogic, Inc. is headquartered in Irvine, California, USA, with operations and data centers globally.

What Does the Data Processor Do for Us?: CoreLogic provides us with software tools for generating energy performance ​certificates (EPCs) and retrofit assessment reports. We use CoreLogic services for the following purposes:

• Energy Performance Certificates: CoreLogic software is used to produce EPCs by analysing various property attributes ​and energy usage data.
  
• Retrofit Assessment Reports: The software is also used to create detailed retrofit assessment reports, evaluating the ​potential improvements for energy efficiency in properties.
  
• Data Analysis and Management: CoreLogic’s platform allows for the secure processing, analysis, and storage of data ​related to property assessments, including personal data of property owners.
  

CoreLogic, Inc. implements stringent security measures and adheres to data protection regulations to ensure the ​confidentiality and integrity of the personal data processed through their software.

ECMK Ltd.

Category of Processor: Accreditation Body for Energy Performance Certificates and Retrofit Assessments

Industry/Sector: Energy and Environmental Services / Accreditation and Certification

Location: ECMK Ltd. is based in the United Kingdom, with services applicable nationally.

What Does the Data Processor Do for Us?: ECMK provides accreditation services for the energy performance certificates ​(EPCs) and retrofit assessments that we produce. We use ECMK services for the following purposes:

• Accreditation of EPCs: ECMK ensures that the EPCs we produce meet the required standards and regulations, providing ​accreditation and validation of these certificates.
  
• Accreditation of Retrofit Assessments: ECMK also accredits our retrofit assessment reports, ensuring compliance with ​relevant guidelines and standards.
  
• Quality Assurance and Compliance: ECMK provides ongoing quality assurance and compliance monitoring to ensure that ​our assessments and certifications maintain high standards and meet regulatory requirements.
  

ECMK Ltd. adheres to strict security measures and complies with data protection regulations to safeguard the personal data ​involved in the accreditation process.

Others we share personal information with:

• Insurance companies
  
• Warranty and guarantee providers
  

Sharing information outside the UK

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with ​the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal data.
• Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the ​right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in ​certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal data in certain ​circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another ​organisation, or to you, in certain circumstances.
  
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
  
• You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to ​respond to you.

How to complain:

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details:

Telephone: 0114 312 4120

Email: lewis@turbo3d.uk

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

This notice was last updated on 8 August 2024.

Turbo3D Ltd. Company number 15357993